MSP Real-Life – Communication is King

MSP Real-Life – Communication is King

Communication is king when you run an IT / MSP business. Sounds obvious doesn’t it? But the truth is that day to day, we as IT / MSP business owners often misunderstand what our clients need when it comes to effective communication. We feel that by adding huge amounts of technical detail and outlining the specific problem we’ve both found and are dealing with, that we are doing a good job for the client.

MSP Relationships – Cyber-crime and your clients

MSP Relationships – Cyber-crime and your clients

For as long as there have been cyber-criminals, there have been social engineers, or people who use tricks and scams to force other people to volunteer sensitive information. There are several ways to use social engineering to acquire valuable information like account passwords and bank accounts, but avoiding these scams comes down to one thing: […]

[V-Blog] : MSP Operations – benefits of attending MSP events

[V-Blog] : MSP Operations – benefits of attending MSP events

In advance of the @CompTIA_UK #UKCCBham16 Birmingham conference, I was thinking about those MSP's who look at their diary and think "I don't have the time" or maybe "what's in it for me?". You may be surprised at the value which comes from attending events in our industry

In this blog I discuss the value in attending MSP / IT industry events, the benefits to you and the opportunities which can arise from such activities.

MSP Operations – Standardise in order to simplify

MSP Operations – Standardise in order to simplify

On a recent visit to McDonalds I asked for one of their bowls of chicken salad because in my mind its rather more healthy than much of the remainder of their menu.

Anyway, I was told that they had none, but as I had already paid they added "but we can make one up for you if you like?". I said that would be fine and they asked about the various things I'd like in it - then off they went.

[V-Blog] : MSP Operations – reducing the cost of support

[V-Blog] : MSP Operations – reducing the cost of support

For most MSP's there comes a time when they see costs increasing and revenues remaining static. There appears to be little scope for fee increases with clients, yet their costs of labour, time, RMM and related services keeps going up. How can MSP's seek to reduce costs and increase profits ?

Many MSP's operate on a fixed fee model, providing support for clients at a flat fee each month based on the volume of IT hardware and users.