MSP Real-Life – 5 ways to prevent cyber-attacks

MSP Real-Life – 5 ways to prevent cyber-attacks

As technology consultants, we’re stuck between a rock and a hard place. We want to provide our clients with enterprise-level IT, but that requires that we specialize in overwhelmingly intricate technology. Explaining even the most foundational aspects of cyber-security would most likely put you to sleep before convincing you of our expertise.

MSP Real-Life – 5 tips for preventing a client data breach

MSP Real-Life – 5 tips for preventing a client data breach

Business technology has become one of the most important components for successful companies big and small. In an overwhelmingly digital landscape, your clients depend on IT for marketing, data storage, and financial transactions. And with that comes the responsibility to secure for your client every bit of private information cyber criminals might want to feast […]

MSP Real-Life – A Webroot story, shifting AV provider

MSP Real-Life – A Webroot story, shifting AV provider

After 20+ years of both running an IT business / MSP, and now working to help other UK MSP’s improve their businesses, I know the challenges surrounding a change in key services like AV software can bring. Therefore, after managing that process in my own MSP I wanted to show other IT professionals the value and benefits such a shift to Webroot can bring.

MSP Operations – Reduce the cost of support – Internet Security

MSP Operations – Reduce the cost of support – Internet Security

How can MSP’s reduce the cost of support by implementing internet security tools like OpenDNS which reduce or remove the impact of poor user understanding ?

For MSP’s the clue is in the title - you’re a provider who is managing a wide variety of services - but importantly most MSP’s are proving these services at a flat monthly or per user cost, so you don’t have the scope to charge additional fee’s unless in extreme situations.

MSP Operations – Are end users the weak link in IT Security?

MSP Operations – Are end users the weak link in IT Security?

MSP’s take time and effort to put solutions in place which reduce the risk from Internet borne threats such as SPAM, viruses, malware and spyware, but its often the case that end users can be the most likely reason for a security breach. Users who are unclear on the correct procedure for handling a suspicious email or on how to best move data between colleagues may inadvertently cause you, the MSP, to invest hours of time resolving an avoidable problem.