MSP Real-Life – Communication is King

MSP Real-Life – Communication is King

Communication is king when you run an IT / MSP business. Sounds obvious doesn’t it? But the truth is that day to day, we as IT / MSP business owners often misunderstand what our clients need when it comes to effective communication. We feel that by adding huge amounts of technical detail and outlining the specific problem we’ve both found and are dealing with, that we are doing a good job for the client.