Blog

MSP Real-Life – A Guide to VoIP for MSP’s

MSP Real-Life – A Guide to VoIP for MSP’s

As an MSP you’ll already have a range of IT offerings. However, as margins get squeezed and clients look to you for increased management of tech related services, the prospect of entering the telecoms worlds often looms.

Convergence between IT and telecoms has been in the air for some time but in the past 1-2 years its really happened and services are highly reliable and cost effective.

MSP Operations – Best CRM software in 2016

MSP Operations – Best CRM software in 2016

As the saying goes, “absence makes the heart grow fonder.” If oceans were to separate you from your loved ones, what would you do? Would you communicate as much as you used to? Would you still check in from time to time? Now, apply this sentiment to your business; what would happen if communication with […]

MSP Real-Life – Integration for O365 for meeting scheduling

MSP Real-Life – Integration for O365 for meeting scheduling

The art of organizing a meeting is much like chess. Each player has different possible moves, or availabilities; and it’s up to you to strategize which pieces to move where, or which events to schedule (or reschedule) when. The objective is to land on a square wherein all participants can attend, but achieving this goal […]

MSP Marketing – Twitter Dashboard revealed

MSP Marketing – Twitter Dashboard revealed

The ocean has a strange way of making you feel so small; so does a Twitter account with virtually no followers. It does become quite hard for your small- to medium-sized IT business to establish a strong online presence when you are surrounded by singers and supermodels with their own collection of trending hashtags.

MSP Real-Life – Protect from ransomeware, using Dropbox

MSP Real-Life – Protect from ransomeware, using Dropbox

After 20+ years of both running an IT business / MSP, and now working to help other UK MSP’s improve their businesses, I have seen different IT professionals use different solutions to protect their clients against DR situations – back in the day it was tapes (yes I am THAT old!), then removable drives and into the current trend for off-site or Cloud backup.

MSP Operations – Secure your MSP clients with these IT policies

MSP Operations – Secure your MSP clients with these IT policies

As an MSP you’ll have put into place and will continue to monitor security on your clients network, but unfortunately all of your efforts could be undone quickly by an employee – they remain one of your biggest security holes. There is no foolproof prevention method for human error, and this is why employee mistakes […]

MSP Real-Life – A Webroot story, shifting AV provider

MSP Real-Life – A Webroot story, shifting AV provider

After 20+ years of both running an IT business / MSP, and now working to help other UK MSP’s improve their businesses, I know the challenges surrounding a change in key services like AV software can bring. Therefore, after managing that process in my own MSP I wanted to show other IT professionals the value and benefits such a shift to Webroot can bring.